The rise of global IoT deployments is exposing the limits of legacy SIM Management tools.
For enterprises scaling across borders and CSPs aiming to differentiate through multi-network offerings, outdated, single-carrier SIM tools create roadblocks from onboarding delays to limited flexibility in managing SIM lifecycles. In this post, we explore what modern SIM Management should look like and how a multi-carrier Connectivity Management Platform (CMP) is key to solving today’s challenges.
This article ties into our broader overview: What is IoT Connectivity Management?
Most legacy tools were built for a simpler world: one carrier, one country, static deployments.
But IoT is different. Devices move, networks vary, and scale matters.
For CSPs, traditional tools mean:
No easy way to support multiple networks.
Limited flexibility when creating commercial offers.
Operational headaches with managing SIM inventory and customer accounts.
For enterprises, the pain is even more visible:
Locked into a single network, making it hard to scale globally.
Juggling multiple carrier portals with custom integrations.
Limited visibility into SIM status, data usage, or lifecycle events.
📌 The GSMA’s new SGP.32 standard for eSIMs reflects this shift. It’s all about scalable, remote, and dynamic connectivity—exactly what traditional tools can’t deliver.
A modern SIM management solution covers the entire SIM lifecycle. It automates all key processes—from onboarding and provisioning to replacement, transfer, and suspension.
To stay ahead, your system should be:
Compatible with multiple carriers
Support SIMs across various networks through one interface.
Supportive of both SIM and eSIM technologies
Manage traditional SIMs, eSIMs, and Multi-IMSI configurations in one place.
Adaptable for both CSPs and enterprise frameworks
Fit seamlessly into your existing tools, workflows, and organizational setup
Every connected device runs on a complex SIM journey, starting with order and provisioning, continuing through activation and billing, and ending with suspension or replacement. Managing this efficiently takes more than technology. It requires orchestrated workflows that align teams and systems.
A modern CMP makes this possible. It connects commercial, operational, and support teams around one shared platform. The result: less friction, faster delivery, and full transparency.
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Product definition: Product managers create standard tariff plans and optional add-ons within the BSS. These products become visible in the internal access portal (IAP) and can be selected by sales managers. |
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Product enablement: Product managers publish the available products to the sales team, along with training materials that explain technical functionalities and commercial models. |
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Test account creation: During the pre-sales phase, sales managers create test accounts for prospects. A guided follow-up process helps convert these test customers into commercial clients. |
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Offer configuration: Sales managers configure tailored commercial offerings and generate quotes, including pricing structures, margin calculations, and discounting options. |
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Fulfilment order placement: Once the customer signs the contract, the sales team places a fulfillment order based on the configuration results from the CPQ system. |
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Account setup: Delivery managers create customer accounts in all necessary systems—CRM, BSS, ERP—aligned with the CPQ configuration. |
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Service provisioning: Delivery teams provision all relevant systems to activate the service as per the agreed terms in the CPQ. |
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SIM and number delivery: Physical SIM cards and number resources (e.g., IMSIs, MSISDNs) are dispatched to the customer’s designated location for initial and follow-up orders. |
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Technical support: Support managers offer assistance based on the customer’s specific setup, leveraging the CPQ output and a centralized repository of customer data. |
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Financial operations: Billing, invoicing, payment collection, and dunning are managed by the legal entity responsible for the customer contract. |
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Customer self-service: Customers access self-care functionalities to manage large volumes of SIM cards independently, enabling automation and reducing reliance on manual interactions with the CSP. |
These interconnected workflows form the foundation of efficient SIM management. But real success comes from having the right tools in two key areas:
SIM onboarding & provisioning
SIM lifecycle management
Let’s take a closer look at how modern CMP features in these areas help reduce time-to-market, simplify operations, and put you in control of every SIM at every stage.
Build efficiency from the start.
Manual SIM management is slow and error-prone. A modern CMP streamlines the process from day one—whether you’re working with physical SIMs, eSIMs, or Multi-IMSI configurations.
Key Capabilities:
TIP: With SGP.32 adoption on the horizon, provisioning must also support remote eSIM activation and profile management.
Stay in control—from activation to retirement.
Lifecycle management ensures full visibility and control over every SIM in your portfolio. With the right CMP, CSPs and enterprises can minimize downtime, avoid billing errors, and streamline support.
Key Capabilities:
Upgrading to a modern SIM Management solution is no longer just a nice-to-have—it’s a strategic move for any business aiming to scale IoT operations effectively.
As eSIM adoption and remote provisioning become standard, legacy systems are turning into bottlenecks. They slow down onboarding, limit service flexibility, and increase operational costs. Modern SIM Management platforms eliminate these roadblocks.
They help businesses:
Scale across regions and networks,
Reduce time-to-market,
Automate key processes, and
Improve customer satisfaction through better visibility and control.
In today’s competitive environment, flexibility is key. Enterprises need dynamic connectivity offers. CSPs must serve multiple customer needs without relying on siloed tools.
A next-generation SIM Management platform makes that possible. It doesn’t just simplify operations, it unlocks new business models, enables faster growth, and delivers the control needed to stay ahead.
Modern SIM management is not just a tool, it’s a growth enabler.
MAVOCO’s Connectivity Management Platform (CMP) offers a future-ready approach to SIM Management - for both CSPs and enterprise clients.
With a unified interface, it enables full control over multi-network SIM portfolios and supports advanced technologies like Multi-IMSI and eSIM, including remote provisioning.
The platform includes:
End-to-end lifecycle management
From onboarding to decommissioning, every SIM process is streamlined and automated.
Carrier-agnostic compatibility
Support for multiple networks ensures flexibility and freedom of choice.
Powerful enterprise features
Real-time provisioning, billing integration, and account management tools give enterprises the control they need.
Seamless integration
Adaptable plug-ins connect easily with existing CMPs, so you can keep your current setup and still upgrade your capabilities.
Looking to modernize your SIM operations and simplify complexity?
👉 Get in touch with us or visit our CMP features page to learn more.
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