Discover how MAVOCO's ITIL-compliant support services can enhance your business operations with reliable 24/7 assistance and comprehensive incident management.
When your business runs on a carrier-grade Connectivity Management Platform (CMP), the support behind it needs to be just as dependable, scalable, and intelligent. Yet too many vendors offer only ticketing and a vague SLA. At MAVOCO, we deliver more so you can deliver more.
We dedicate ourselves to offering the best quality support services to our customers.
ITIL (Information Technology Infrastructure Library) is the leading global framework for IT service management. It ensures that support services are aligned with business needs, structured through repeatable processes, and focused on quality improvement.
At MAVOCO, our CMP support model is built around ITIL best practices. This means:
Efficient workflows for incident, change, and problem management
SLA-backed service delivery
Transparent reporting and continuous improvement
A dual model of reactive and proactive CMP support
Why does this matter? Because only an ITIL-compliant support approach can consistently deliver the service quality, accountability, and transparency that CSPs require.
At MAVOCO, we offer a structured approach to support that allows CSPs to get exactly what they need—whether it's fast incident resolution, system optimization, or both.
Included with every MAVOCO CMP deployment, this base package provides the essential, SLA-backed support you need to operate smoothly:
This is the default package most CSPs rely on—and for good reason. It delivers carrier-grade reliability, fast response times, and complete transparency.
On top of the base package, you can tailor your support model with proactive services designed for growth, performance, and risk prevention.
These proactive services are designed to ensure your platform is always secure, optimized, and future-ready:
These services can be ordered individually or as a bundled suite, depending on the complexity of your environment and your internal capabilities.
Reactive support keeps your carrier-grade CMP running
Your systems need quick responses when things go wrong. Our 24/7 team ensures you get the right expertise, fast-backed by SLAs that go beyond the industry norm.
Proactive support prevents future failures
We monitor, optimize, and maintain your CMP behind the scenes to reduce risk and increase uptime. This includes performance tuning, health checks, vulnerability scanning, and more.
Every MAVOCO customer benefits from:
Regular system audits
Performance evaluations to avoid capacity issues
Clear SLA enforcement and real-time updates
Root cause analysis reports as a standard, not a favor
An assigned Customer Success Manager for tailored guidance
And beyond that, our support services are shaped by deep industry experience:
With more than 10 years of experience supporting Connectivity Service Providers and IoT enterprises, our team understands what "carrier-grade" really demands. Our CCO leads a dedicated CMP support team built to grow with you and learn from every interaction.
Reliable support isn’t just a service add-on, it’s a core enabler of global IoT success. In the broader context of IoT Connectivity Management, carrier-grade CMP support ensures that every device, every connection, and every transaction performs as expected, no matter where in the world your customers operate.
Our support services are directly aligned with the pillars of IoT Connectivity, particularly:
Operational reliability: keeping devices online and services uninterrupted
Scalability: supporting growth across geographies and technologies
Security and compliance: proactively safeguarding sensitive environments
For CSPs delivering IoT at scale, MAVOCO’s support isn’t optional, it’s foundational.
Don’t let support be your weakest link. With MAVOCO, it becomes your growth engine.
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